Dhaka888 com's Privacy Policy & Our Commitment to Data Protection

Dhaka888 com collects two types of data from you — information you provide directly, and data generated automatically while you use the platform. See the details below.

Information you provide directly:

• Full name, date of birth, nationality
• Email address & mobile number
• Bank or mobile banking account details (bKash, Nagad, Rocket)
• Copy of national ID or passport (for KYC verification)
• Residential address
• Messages and complaints sent to the support team

Automatically collected data:

• IP address and browser type
• Device model, operating system & screen resolution
• Pages visited and time spent on each page of the platform
• Gaming history, bet amounts, and transaction records
• Login time, date & location data
• Cookies and session data

Dhaka888 com collects your information through various methods. Each method is fully transparent and carried out with your knowledge.

All data is collected through your voluntary participation. If you choose not to provide certain information, some services may be limited — but you will always be informed of this in advance.

Dhaka888 com uses your data only for specific and legitimate purposes. A complete list is provided below — your data is never used for anything beyond what is stated here.

• Account Management: For registration, login, password reset, and all other account-related services.
• Financial transactions: To process deposits, handle withdrawals, and maintain transaction history.
• Ensuring Security: To prevent fraud, money laundering, and unauthorized access.
• Legal obligations: To meet regulatory requirements and comply with AML/KYC policies.
• Customer Support: To resolve your complaints and queries promptly.
• Service Improvement: To personalize your gaming experience and develop new features.
• Promotional Communications: To notify you about bonuses and offers — only with your consent.
• Responsible Gaming: To identify patterns of excessive play and issue timely alerts.

Dhaka888 com follows the highest industry standards to protect your data. Our servers operate in ISO 27001 certified data centers, and all data transmissions are secured with 128-bit SSL encryption.

• All passwords are encrypted using the bcrypt hashing algorithm — even we cannot view them directly.
• Payment information is stored separately in a PCI-DSS compliant system.
• KYC documents are stored in encrypted cloud storage and can only be accessed by authorized personnel.
• Regular security audits and penetration testing are conducted.
• An automated 24/7 monitoring system is active to detect suspicious activity.
• In the event of a data breach, affected users will be notified within 72 hours.

Data retention period:

• Data for active accounts is retained until the account is closed.
• After account closure, financial transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained in accordance with regulatory guidelines.
• Personal data from inactive accounts is deleted after 3 years.

Dhaka888 com does not generally share your data with third parties. However, limited information may be shared in specific circumstances where legally required or necessary to deliver our services.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information required to complete a transaction.
• Law Enforcement Agencies: We may be required to share data with regulatory authorities based on court orders or legal notices.
• Service Providers: Cloud hosting, email service, or analytics providers may receive limited data under strict confidentiality agreements.
• Fraud Prevention: Relevant authorities may be provided with information to prevent money laundering or fraud.

Third-party service providers are contractually bound to comply with our Privacy Policy. Any breach will be met with immediate action by dhaka888 com.

Cookies and similar technologies are used on the dhaka888 com website and app. These are stored as small data files in your browser and help improve the quality of our services.

You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect login and transaction functionality.

Every dhaka888 com user has full control over their own data. You may exercise any of the rights below — simply email our support team.

• Right to Access: You can request a full report of the data we hold about you. A complete report will be sent within 30 days.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: After account closure, you may request deletion of all personal data beyond what we are legally required to retain.
• Data Portability: You can request your account data in a machine-readable format.
• Right to Object: You may object to the processing of your data for any specific purpose.
• Opting out of marketing: You can opt out of promotional emails or messages at any time.

Dhaka888 com is strictly an adults-only platform. No one under the age of 18 is permitted to use it, and we never knowingly collect data from minors.

• Date of birth verification is mandatory at the time of registration.
• Age is verified during the KYC process using a government-issued ID.
• If a user is found to be under 18, their account will be immediately closed and all associated data will be deleted.
• If a parent or guardian suspects their child has registered on the platform, please contact us — we will take immediate action.

Dhaka888 com may update this Privacy Policy from time to time — due to legal changes, new services, or technical upgrades. We will notify you before any such changes take effect.

• For significant changes, a notice will be sent to your registered email address.
• The date of any change will be clearly stated at the top of the page.
• A minimum of 14 days' notice will be given before any new policy takes effect.
• Continued use of the platform after a policy update will be considered acceptance of the revised policy.
• Previous versions are archived and available upon request.

If you have any questions, concerns, or complaints about our privacy policy, contact the data protection team at dhaka888 com directly. We are committed to responding promptly and effectively.

If your complaint cannot be resolved directly with us, you have the right to lodge a complaint with the relevant data protection authority.